Supportx - NETS International

Smarter Service Management. Better User Experience.

SupportX helps organizations automate service delivery, streamline operations and deliver exceptional employee and customer experiences through intelligent ITSM.

Trusted by enterprises across healthcare, telecom, and government

Built for Modern Digital Operations

MonetX transforms infrastructure data into actionable intelligence so IT teams can prevent disruptions, resolve incidents faster and improve service reliability.

01

Intelligent Incident Management

Automatically classify, prioritize, assign and resolve incidents using AI-powered workflows.

02

Automated Service Delivery

Reduce repetitive tasks through configurable automation, approvals, routing rules and intelligent workflows.

03

Centralized Service Operations

Manage incidents, service requests, problems, changes, assets and knowledge from one unified platform.

04

SLA & Compliance Management

Track service levels in real time, automate escalations and maintain governance across the organization.

05

Self-Service Experience

Enable employees and customers to submit requests, track progress and resolve common issues independently.

06

Enterprise Workflow Automation

Standardize processes across IT, HR, Finance, Facilities and other business functions.

Product Modules

✓Incident Management
✓Problem Management
✓Change Management
✓Service Requests
✓Knowledge Management
✓Asset Management
✓CMDB Ready
✓Workflow Automation
✓Self-Service Portal
✓Service Catalog
✓Reporting & Analytics
✓SLA Management

Enterprise Automation

✓ Automatic ticket assignment

✓ Approval workflows

✓ Email notifications

✓ Escalations

✓ Knowledge suggestions

✓ Priority assignment

✓ Request routing

Deployment

Cloud

On-Premises

Hybrid

Multi-Tenant

Single-Tenant

Platform Architecture

MonetX connects data from infrastructure, network devices, applications, cloud platforms, logs, metrics and events into one AI-powered analytics layer.

Enterprise Service Management

SupportX extends beyond IT and helps multiple departments manage internal services through a centralized platform.

Human Resources

Finance

Facilities

Administration

Procurement

Legal

Customer Support

Operations

Business Benefits

Reduce Resolution Time

Automated routing, prioritization and workflows help teams resolve requests faster.

Improve SLA Compliance

Real-time tracking and escalations keep service commitments visible and controlled.

Enable Self-Service

Reduce workload by empowering users with service catalogs and knowledge articles.

Frequently Asked Questions

Get quick answer to common question about our services.

What is SupportX?

SupportX is an enterprise IT Service Management platform for incidents, service requests, changes, assets, workflows and service delivery.

Can SupportX automate ticket routing?

Yes. SupportX uses AI and business rules to categorize, prioritize and route tickets automatically.

Is SupportX ITIL aligned?

SupportX supports ITIL-aligned processes including Incident, Problem, Change, Service Request and Knowledge Management.

Can SupportX support departments beyond IT?

Yes. HR, Finance, Administration, Facilities, Procurement and other departments can use SupportX for internal service requests.